National Service Manager– Sealed Lead Acid Batteries

2 Key Responsibilities

• ● Service Operations Management
• ○ Oversee Service operations across all branch locations (PAN India).
• ○ Ensure smooth coordination and standardize processes.
• ○ Monitor branch performance and resolve operational issues.
• ● Warranty Approval & Control
• ○ Review and approve/reject warranty claims from branches.
• ○ Verify serial number authenticity and invoice date and warranty validity.
• ○ Inspect physical condition (bulge, leakage, misuse)
• ○ Ensure only genuine claims are approved.
• ● Supplier Claim Management
• ○ Compile and submit claims to suppliers.
• ○ Maintain documentation ( photos,reports,batch details )
• ○ Follow up for credit notes and FOC replacements.
• ● Audits & Verification
• ○ Conduct regular physical audits across locations.
• ○ Verify scrap and pending warranty cases.
• ○ Perform random checks to prevent unauthorized claims.
• ● Failure Analysis Reporting
• ○ Identify high-failure models and misuse patterns.
• ○ Analyze charging and application issues
• ○ Submit monthly MIS reports with replacement % root cause and cost impact.
• ● MIS & Reporting
• ○ Ensure accuracy and consistency of data across locations.
• ○ Maintain proper documentation and reporting standards.
• ○ Ensure timely submission of reports from all branches.
• ○ Develop and maintain daily, weekly, and monthly MIS reports.
• ○ Track key performance metrics across all branches.
• ○ Share reports with management for review and planning.
• ● Data Analysis & Insights
• ○ Analyze operational data to identify trends and gaps.
• ○ Highlight performance issues and improvement areas.
• ○ Provide actionable insights for better decision-making.
• ● SOP Implementation & Training
• ○ Implement SOPs across all branches.
• ○ Train teams on processes and best practices.
• ○ Ensure all branches follow warranty SOP and documentation standard.
• ● Cost Control
• ○ Monitor replace % vs sales
• ○ Track branch-wise variance
• ○ Highlight abnormal trends and take corrective action.

3 What We're Looking For

•  Graduate in any discipline (preferred: Commerce / IT / Analytics).
•  Experience in warranty handling and multi-location coordination.
•  Advanced knowledge of MS Excel (Pivot Tables, VLOOKUP, Data Analysis).
•  Strong analytical thinking and decision-making ability.
• Preferred Skills:
• ● Experience in handling logistics / service / inventory data.
• ● Knowledge of ERP or MIS software.
• ● Good command on MS Excel
• ● Ability to work with large datasets efficiently.
• Working Details:
• ● Location: Mahipalpur
• ● Working Days: 6 Days a week

4 How to Apply