After Sales Manager

1 About the Role

2 Key Responsibilities

• Lead Pan-India Field Team (20+): Plan deployment, productivity, discipline, and performance across zones
• App-Based Monitoring & Work Control: Use the company app to track technician location, attendance, job status
• Complaint-to-Closure Ownership: Drive end-to-end resolution of complaints, failures, rejections, and performance issues
• Zero-Leakage on Portal Compliance: Ensure every complaint is acknowledged, attended, and closed with proper documentation
• Men + Material Coordination: Coordinate spares/material movement, urgent dispatches, and manpower allocation
• RCA & CAPA Execution: Coordinate technical investigations with QA/QC and Production
• run structured RCA
• Service Documentation Discipline: Ensure complete service visit reports, commissioning/installation records, customer sign-offs
• Dashboards & SLA Management: Maintain trackers/dashboards for open complaints, aging, repeat issues, response times
• Training & Field Readiness: Train technicians on installation standards, safety, professional site conduct
• Customer Communication: Coordinate with railway officials/workshop teams to secure access, approvals, and closure acknowledgments

3 What We're Looking For

• Proven experience managing distributed field service teams in railways/automotive/industrial equipment/safety-critical manufacturing
• Strong execution discipline: you can run SLA-based closures and stop issues from aging
• Comfort with tech-enabled operations: app-based attendance, job tracking, CRM workflows, dashboard reporting
• Strong coordination skills across QA/Production/Stores/Dispatch and external stakeholders
• Strong documentation rigor and ability to defend closures with evidence
• Good Excel/MIS capability for reporting and analysis
• B.E./B.Tech/Diploma (Mechanical/Electrical/Production preferred)
• 4–10 years relevant experience
• railways exposure is a strong advantage

4 How to Apply