Customer Support Executive
T&A Solutions · Full-time · Chandigarh
Excellent English communication skills (Speaking & Writing) – 9/10 proficiency preferred.
1 About the Role
A reputed and growing organisation in the IT sector. Recruitment handled by T&A HR Solutions, an ISO 9001:2015 certified placement consultancy.
2 Key Responsibilities
- Handle customer queries and support requests via Chat and Email.
- Provide timely and professional resolutions to customer issues.
- Coordinate with internal teams for issue resolution and follow-ups.
- Manage and maintain customer communication records.
- Assist customers with software-related support and troubleshooting guidance.
- Ensure high customer satisfaction through effective communication and support.
3 What We're Looking For
- Excellent English communication skills (Speaking & Writing) - 9/10 proficiency preferred.
- Strong email drafting and customer handling abilities.
- Excellent internet and online research skills.
- Prior experience in Customer Support processes via Chat/Emails.
- Basic understanding of software support processes will be preferred.
- Should be comfortable handling occasional weekend responsibilities and remote support sessions.
- No Desktop Support, System Administration, or Hardware Support backgrounds
4 How to Apply
Email your updated resume to hr5@tasolutions.in
Call or WhatsApp us at 9041287949
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