Customer Support Executive

1 About the Role

2 Key Responsibilities

• Handle customer queries and support requests via Chat and Email.
• Provide timely and professional resolutions to customer issues.
• Coordinate with internal teams for issue resolution and follow-ups.
• Manage and maintain customer communication records.
• Assist customers with software-related support and troubleshooting guidance.
• Ensure high customer satisfaction through effective communication and support.

3 What We're Looking For

• Excellent English communication skills (Speaking & Writing) – 9/10 proficiency preferred.
• Strong email drafting and customer handling abilities.
• Excellent internet and online research skills.
• Prior experience in Customer Support processes via Chat/Emails.
• Basic understanding of software support processes will be preferred.
• Should be comfortable handling occasional weekend responsibilities and remote support sessions.
• Experience in Customer Support / Software Support preferred.
• Candidates from Desktop Support, System Administration, or Hardware Support backgrounds will not be considered.

4 How to Apply