Customer Support Executive
T&A Solutions · Full-time · Noida
Strong communication skills (Hindi & English)
1 About the Role
A reputed and growing organisation in the Retail sector. Recruitment handled by T&A HR Solutions, an ISO 9001:2015 certified placement consultancy.
2 Key Responsibilities
- Handle all inbound customer calls within a defined calling window
- Respond to and manage customer queries on WhatsApp
- Assist customers with product selection, sizing, and order-related queries
- Handle customer concerns and complaints, including managing dissatisfied or angry customers calmly and professionally
- Ensure high levels of customer satisfaction across all interactions
- Follow communication SOPs and maintain quick response times
3 What We're Looking For
- Strong communication skills (Hindi & English)
- Prior experience in customer support, telecalling, or similar roles (preferably in e-commerce/fashion)
- Good understanding of sales techniques and persuasive communication
- Ability to handle high-volume conversations and multitask efficiently
- Strong problem-solving skills and ownership mindset
4 How to Apply
Email your updated resume to hr5@tasolutions.in
Call or WhatsApp us at 9041287949
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