E-commerce Operations Manager

1 About the Role

2 Key Responsibilities

• Oversee end-to-end e-commerce operations across order processing, fulfillment, and customer experience
• Manage and lead a team of 5–10 members across customer support and operations
• Monitor and optimize key operational metrics such as RTO (Return to Origin), delivery performance, and order flow
• Analyze data across regions/states to identify trends (e.g., high RTO zones, delivery inefficiencies, COD performance)
• Implement strategies to reduce RTO and improve overall operational efficiency
• Work closely with logistics partners and internal teams to ensure smooth execution
• Drive SOP creation, process improvements, and scalability of operations
• Maintain dashboards and regularly report on key performance metrics

3 What We're Looking For

• 3–5 years of experience in e-commerce operations, preferably in a fashion D2C brand
• Must be currently working in a fashion brand or have worked in one very recently (within the last 2–3 months)
• Consistent work history with no unexplained employment gaps
• Prior experience working with brands handling 1000+ orders per day
• Strong analytical and data interpretation skills
• Proven experience in managing teams of at least 5–10 people
• Deep understanding of B2C operations, including COD orders, RTO management, and logistics workflows
• High ownership mindset with the ability to operate in a fast-paced environment
• Experience with Shopify or similar e-commerce platforms
• Familiarity with logistics aggregators and operational tools
• Strong problem-solving and process optimization skills

4 How to Apply