E-commerce Operations Manager
T&A Solutions · Full-time · Noida
Strong analytical and data interpretation skills
1 About the Role
A reputed and growing organisation in the Retail sector. Recruitment handled by T&A HR Solutions, an ISO 9001:2015 certified placement consultancy.
2 Key Responsibilities
- Oversee end-to-end e-commerce operations across order processing, fulfillment, and customer experience
- Manage and lead a team of 5–10 members across customer support and operations
- Monitor and optimize key operational metrics such as RTO, delivery performance, and order flow
- Analyze data across regions/states to identify trends
- Implement strategies to reduce RTO and improve operational efficiency
- Work closely with logistics partners and internal teams to ensure smooth execution
- Drive SOP creation, process improvements, and scalability of operations
- Maintain dashboards and regularly report on key performance metrics
3 What We're Looking For
- 3–5 years of experience in e-commerce operations, preferably in fashion D2C brand
- Must be currently working in a fashion brand or have worked recently (within 2–3 months)
- Consistent work history with no unexplained employment gaps
- Prior experience with brands handling 1000+ orders per day
- Strong analytical and data interpretation skills
- Proven experience managing teams of at least 5–10 people
- Deep understanding of B2C operations, COD orders, RTO management, and logistics workflows
- High ownership mindset with ability to operate in fast-paced environment
- Experience with Shopify or similar e-commerce platforms
- Familiarity with logistics aggregators and operational tools
- Strong problem-solving and process optimization skills
4 How to Apply
Email your updated resume to hr5@tasolutions.in
Call or WhatsApp us at 9041287949
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