A reputed and growing organisation in the Healthcare sector. Recruitment handled by T&A HR Solutions, an ISO 9001:2015 certified placement consultancy.
2 Key Responsibilities
Serve as the primary point of contact between customers and the service department.
Inspect vehicles alongside customers to understand their concerns and accurately document service requirements.
Recommend appropriate repairs, services, and maintenance based on vehicle diagnostics and history.
Communicate effectively with technicians to ensure customer concerns are addressed with accuracy and urgency.
Provide cost estimates, timelines, and updates to customers throughout the service cycle.
Ensure timely delivery of vehicles with complete service documentation.
Maintain high customer satisfaction scores and adhere to brand-specific service standards.
Handle escalations, warranty claims, and service-related queries efficiently.
Promote additional services, accessories, or maintenance plans where appropriate.
Maintain detailed records of customer interactions, services recommended, and services performed.
3 What We're Looking For
Minimum 4-year Diploma or Bachelor's degree in Automobile Engineering or Mechanical Engineering.
5Ð10 years of experience as a Service Advisor with premium/luxury automotive brands.
Excellent verbal and written communication skills.
Energetic, proactive, and customer-centric approach.
Strong technical understanding of luxury vehicle systems and diagnostics.
Ability to manage multiple customers and service orders efficiently.
Knowledge of DMS/CRM systems and relevant service management tools.
Certifications from OEMs (Audi / BMW / Mercedes-Benz / VW Group, etc.) will be an added advantage.
Experience
5Ð10 Years
Qualification
Minimum 4-year Diploma or Bachelor's degree in Automobile Engineering or Mechanical Engineering
Straight answers on engagement models, timelines and how we run a mandate—no jargon, no surprises.
Categories
We work on both models depending on the requirement. Most mandates are success-based, while specialised and leadership searches are typically run on a retained basis.
Timelines depend on role complexity. Most positions see a relevant shortlist within 5–10 working days of sharing the brief.
Yes. We run large-scale and volume hiring drives with dedicated sourcing teams and structured coordination.
Yes. With offices across Chandigarh, Gurgaon, Mumbai, Hyderabad and Bangalore, we support hiring nationwide.
We begin every engagement with a detailed briefing to understand the role, team structure, and business context before sourcing.
Permanent staffing, Recruitment Process Outsourcing (RPO), executive search, bulk hiring, and contract or temporary staffing—plus HR consulting.
IT and technology, manufacturing, healthcare and pharma, finance and accounting, retail, logistics, media and more.
Yes. We run discreet, retained searches for senior management and leadership mandates.
Yes. We provide flexible contract, temporary, and project-based staffing for short-term and seasonal needs.
Yes. We provide end-to-end RPO support for ongoing and large-scale hiring requirements.
You receive regular shortlists, coordinated interviews, and clear status updates at every stage of the process.
We focus on relevance over volume—only genuinely matched profiles are shared, backed by structured screening.
Replacement terms are agreed upfront as part of the engagement, so expectations are clear from the start.
Yes. Sensitive and leadership mandates are handled discreetly to protect both your business and the candidates.
Candidate information is handled securely and shared only with your consent, in line with good data practice.