Service Advisor

1 About the Role

2 Key Responsibilities

• Serve as the primary point of contact between customers and the service department.
• Inspect vehicles alongside customers to understand their concerns and accurately document service requirements.
• Recommend appropriate repairs, services, and maintenance based on vehicle diagnostics and history.
• Communicate effectively with technicians to ensure customer concerns are addressed with accuracy and urgency.
• Provide cost estimates, timelines, and updates to customers throughout the service cycle.
• Ensure timely delivery of vehicles with complete service documentation.
• Maintain high customer satisfaction scores and adhere to brand-specific service standards.
• Handle escalations, warranty claims, and service-related queries efficiently.
• Promote additional services, accessories, or maintenance plans where appropriate.
• Maintain detailed records of customer interactions, services recommended, and services performed.

3 What We're Looking For

• Minimum 4-year Diploma or Bachelor's degree in Automobile Engineering or Mechanical Engineering.
• 5–10 years of experience as a Service Advisor with premium/luxury automotive brands.
• Excellent verbal and written communication skills.
• Energetic, proactive, and customer-centric approach.
• Strong technical understanding of luxury vehicle systems and diagnostics.
• Ability to manage multiple customers and service orders efficiently.
• Knowledge of DMS/CRM systems and relevant service management tools.
• Certifications from OEMs (Audi / BMW / Mercedes-Benz / VW Group, etc.) will be an added advantage.

4 How to Apply